Needing a little help with your Oracle NetSuite software? You’re not alone.
Technology of all kinds can benefit organizations of all sizes and across all industries. But, technology isn’t always easy to use. After all, you didn’t build it from the ground up.
Your own company probably uses NetSuite or is thinking about it. Also, you may need corporate or pro support.
Sounds familiar? If it does, you may want to consider a NetSuite customer support partner. Read on for some crucial customer support tips that can help you choose one.
Table of Contents
1. Determine Their Expertise
When choosing a NetSuite Partner, you should determine what expertise is needed for your business. You should include analyzing current functionality and developing and implementing customized business processes. You must also provide product support.
Check their references and discuss the availability of their services. Doing research in advance will help ensure you make the right choice for your business.
2. Ascertain Professional Credentials
Start by researching them and ensuring they are credentialed to provide professional services for business technology and business software. Make sure to review their team’s certifications and qualifications for providing support. Find out about how they will handle the applications.
3. Evaluate Solution Design and Delivery Capabilities
Consider their technical proficiency and development skills. A certified partner will have expertise in developing customizations and integrations that solve complex problems. Look for a partner who understands the nuances of your business and can develop a validated solution that meets your specific needs.
It’s also important to seek out one with a proven track record in delivering projects on time and on budget. Consider the level of access to Netsuite technical support from experienced consultants. They implement strategic plans, provide proactive support, and provide superior services that satisfy customers.
Make sure the partner provides training and ongoing support as part of their solution delivery.
4. Assess Previous Client Reviews
Providing feedback from those who have experience in the partner’s services can provide insight into how the support partner operates. As many challenges are encountered during implementation projects, the responses to these customer’s reviews can provide better clarity on how the partner operates problem-solving.
Reviews can give a glimpse into long-term partnerships with the partner, as well as how well the team was able to answer questions in a timely and informed manner. It can offer insight into expertise, efficiency, and cost-saving from the partner.
5. Identify Network Maintenance Options
It is essential to ensure the system is updated, for optimum performance. When evaluating a partner, ask questions to ensure they are committed to providing the technical support your team needs.
Are they available on a 24/7/365 basis? Do they have continuous real-time troubleshooting? What methods do they use to monitor performance?
With the answers to these questions, you can be confident in the one you choose and trust them to provide reliable technical support.
Key Steps for Selecting the Right Oracle NetSuite Support Partner
Choosing an Oracle NetSuite Support Partner isn’t always a straightforward process. With so many options, it can be difficult to make sure you’re selecting the right partner for your business needs.
To make things simpler, we’ve compiled a few tips to help you find the best one that fits your business like a glove. This guide will help you navigate to the best partner for your Oracle NetSuite support needs.
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